1. Customer Cancellations

• Cancel at least 24 hours before the scheduled service: full refund of the amount paid.
• Cancel less than 24 hours before the scheduled service, or no-show: no refund.

2. Organizer Cancellations

If an Organizer cancels a confirmed booking, the Customer receives a full refund.

3. Disputes

If a Customer and Organizer disagree about a completed service, NeatlySpaces may review booking details and communications to help resolve it. NeatlySpaces is not responsible for the quality of services provided by Organizers, who are independent contractors, not employees of NeatlySpaces.

4. Subscriptions

Organizer subscription fees (Standard and Premium plans) are billed monthly or annually and are non-refundable for partial periods. Cancel anytime; access continues until the end of the current billing period.

5. Boosts (Homepage Spotlight, Highlighted Listing)

Non-refundable once the boost has started, as it's delivered immediately.

6. How to Request a Refund

Submit requests via in-app support or support@neatlyspaces.com. Approved refunds are issued to the original payment method within 5–10 business days.

7. Changes to This Policy

We may update this policy periodically. Continued use of the Platform after changes constitutes acceptance.