1. Nature of Services

NeatlySpaces is a marketplace platform. We do not personally perform home organizing services. We facilitate:

• Bookings between Customers and independent Organizers
• Organizer subscription plans (Standard, Premium)
• Optional Organizer promotional add-ons (Homepage Spotlight, Highlighted Listing)

2. Customer Bookings

• When a Customer books an Organizer's service, the booking is confirmed once payment is authorized via Stripe.
• The Customer receives a booking confirmation in-app and by email, including the date, service, and Organizer details.
• The Organizer delivers the service directly to the Customer, at the agreed time and location, per the terms shown on the Organizer's profile.
• NeatlySpaces' role ends at facilitating the booking and payment; service delivery is between Customer and Organizer.

3. Organizer Subscriptions

• Subscription plans (Standard, Premium) are activated immediately upon successful payment.
• Access to plan features (listing visibility, profile capacity, inquiry limits, etc.) begins immediately and continues for the billing period paid.
• Subscriptions renew automatically at the end of each billing period (monthly or annually) unless cancelled beforehand.

4. Add-On Promotions

• Homepage Spotlight and Highlighted Listing purchases activate within 24 hours of payment and run for the purchased duration (weekly).
• These are digital promotional placements delivered entirely within the app; there is no physical shipment.

5. Payment Processing

All payments are processed securely through Stripe. Customers pay the Organizer's listed service price plus a 15% platform fee at checkout. Organizer payouts are issued via Stripe Connect to the Organizer's connected bank account, per Stripe's standard payout schedule.

6. Non-Delivery or Service Issues

If an Organizer fails to deliver a confirmed service (cancellation, no-show), the Customer is entitled to a full refund per our Refund & Cancellation Policy. If a Customer believes a subscription or add-on was not delivered as described, they should contact support within 7 days of purchase.

7. Delivery Timeframes Summary

8. Contact

Questions about an order or booking: support@neatlyspaces.com

9. Changes to This Policy

We may update this policy periodically. Continued use of the Platform after changes constitutes acceptance.